Xbox One owners who pre-ordered the digital version of Call Of Duty: Black Ops III before October 7 may run into a nasty bug, says Activision. The problem has arisen from digital copies of the game downloaded prior to that date containing an incorrect file that will stop the game from launching properly.
Not to worry, though. The publisher have provided some steps for those potentially affected on their support forum. You can read them directly here, or see them below.
If you’ve digitally pre-ordered Call of Duty: Black Ops III on your Xbox One before October 7, 2015, and are not using Instant On power mode, you may still have an incorrect “stub file” for the title, which is simply a placeholder file. Players that have this particular version of the stub file will be required to delete it, and reinstall the game.
If you’ve pre-ordered on or after October 8, 2015, you should be ready to download the necessary updates as they become available. Once these updates have been installed, you’ll then be able to play Call of Duty: Black Ops III.
If you’re unsure if you’ve got this particular stub file, here’s how you can check:
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Go to My games & apps.
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Sort your game collection by selecting Installed – Sort by size.
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If your Call of Duty: Black Ops III game size is greater than 40 GB, you’ve got the correct version, and you’re ready to download the necessary updates when they become available.
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If your Call of Duty: Black Ops III game size is less than 40 GB, you’ve got an incorrect stub file. Delete that version and then reinstall the game.
Call Of Duty: Black Ops III releases on November 6 for Xbox One, Xbox 360, PlayStation 4, PlayStation 3 and PC.